Delivery and returns

General Delivery info

Orders are processed quickly to ensure a smooth and reliable shopping experience.

Shipping is available all over Pakistan, with delivery in approximately 3 business days. Delivery times may vary slightly depending on your location and courier service availability.

All delivery times are estimated from the date your order is dispatched. While we make every effort to deliver on schedule, delays may occasionally occur due to public holidays, adverse weather conditions, or high order volumes during sales and promotional periods.

A signature may be required upon delivery. If no one is available to receive the parcel, our courier partner may attempt redelivery or contact you to arrange a convenient delivery time.

Every AY Collection watch is securely packaged to ensure it reaches you in perfect condition.

REFUND POLICY

At AY Collection, customer satisfaction is our priority. If your purchase is eligible for return, you may request a Return Authorization (RA) within 2 days of receiving your order.

To be eligible for a return or exchange:

  • The watch must be unused, unworn, and in its original condition.

  • All original packaging, tags, manuals, and accessories must be included.

  • The item must be returned after your return request has been approved.

Request a Return:

You can request a Return Authorization (RA) by contacting our customer support team:

Email: support@theaycollection.store
Phone: +92 XXX XXXXXXX

Our support team will review your request and provide further instructions. Please ensure you receive confirmation before sending your item back.

Once your return request has been approved, securely pack the item and send it to the return address provided by our customer support team. We recommend using a trackable courier service to ensure your package reaches us safely.

After we receive and inspect the returned item, we will process your exchange or refund in accordance with our Return Policy. If the product does not meet our return requirements, the return request may be declined.

For any questions regarding returns or exchanges, please contact our customer support team—we’re always happy to help.

RETURN TERMS AND CONDITIONS

We want you to shop with confidence at AY Collection. If you are not completely satisfied with your purchase, you may request a return within 2 days of receiving your order, provided the item is eligible under our return policy.

To qualify for a return or exchange:

  • The item must be unused, unworn, unaltered, and in its original condition.

  • All original packaging, tags, protective films, manuals, and accessories must be included.

  • Items showing signs of wear, damage, misuse, or missing original packaging may not be accepted for return.

  • Return requests submitted after 2 days of delivery will not be eligible.

If you receive a damaged, defective, or incorrect item, please contact our customer support within 48 hours of delivery. After verification, we will arrange a replacement or exchange at no additional cost, including return shipping where applicable.

For returns due to a change of mind or any reason other than a damaged or incorrect product, the customer is responsible for the return shipping charges.

Once your returned item has been received and inspected, your refund or exchange will be processed within 2–5 business days. If approved, the refund will be issued using the original payment method. Depending on your bank or payment provider, it may take additional time for the refunded amount to appear in your account.

If you have any questions regarding our Return Policy, please contact the AY Collection Customer Support Team, and we’ll be happy to assist you.